ISO 9001:2015
ISO 9001 is easily the most internationally recognised standard for Quality Management Systems helping businesses to meet or exceed customer requirements and achieve their business objectives.
The standard can be implemented by any size of business, meeting it’s requirements will help your team to understand the business, their role and how they will contribute to the success of the business. It will also help to improve communication, meet or exceed customer expectations, reduce your costs by helping to eliminate waste.
In addition, if you choose to gain certification for your QMS it will help to enhance the reputation of your business and may help you to win new business.
9001 makes an ideal starting point for an integrated management system as it has many common requirements with other popular standards such as 14001, 45001 & 27001.
If you would like our help either in starting your journey with ISO 9001 or with support for an existing system we would be very happy to hear from you.
 Requirements of ISO 9001:2015
The standard which was last revised in 2015 sets out in 7 sections the requirements for a successful quality management system (QMS).
- Â Context of the organisation – provides an understanding of the organisation and its context, the requirements of interested parties, sets out the scope of the system and its processes.
- Leadership – sets out the committment of management to the system, the delivery of customer requirements; provides requirements for the quality policy and effective communication of the policy; provides understanding of organisational roles, responsibilities and authotities,
- Planning – Sets out actions to address risks and opportunities; the quality objectives and action plans to achieve them; plans for managing change.
- Support – Management of resources required to deliver system requirements; competence of staff; awareness of the quality policy, the quality objectives, how the staff contribute to the effectiveness of the quality system and the implications for not conforming to system requirements; setting out what, when, with whom, how and by whom the company communicates internally and externally; the documented information required by the QMS; the control of documents and the information provided by them.
- Operation – sets out the requirements for operational planning and control; requirements for products and/or services; stages for design of products and services; control of suppliers and subcontractors; control of production and service provision including identification and traceability, management of customer or supplier owned property; release of product or service, verification before release, control of non-conforming outputs.
- Performance evaluation – sets out what needs to be monitored and measured how it’s carried out, when it’s perfomed and when the results are measured and analysed; monitoring and evaluation of customer satisfaction; planning for and carrying out internal audits; conducting management reviews at planned intervals.
- Improvement – Determination and selection of opportunities for improvement; reporting and responding to non-conformities; continual improvement of the suitability, adequacy and effectiveness of the QMS.
Talk to our Professionals about ISO9001
David godfrey
Managing Director
Skilled in Business Development, the implementation of Management Systems.
Serving companies in the Midlands and North West of England.
adam grice
Management Systems Consultant
16 years experience of management systems consulting, implementing and supporting management systems.
Serving companies in the Midlands and South of England.